Service Agreements
ControlAltDeleteTM can offer clients a comprehensive Service Level Agreement (SLA) to cover all ICT support requirements.
Our extensive experience in server-based systems extends from the old Novell systems to the latest Microsoft Server 2008 Hyper-V virtual servers.
We have the ability and experience to migrate your business to a modern platform, offer full Helpdesk services to complement it and therefore provide the best return on investment.
SLA customers enjoy priority service by remote control and on-site visits combined with proactive monitoring of systems providing our support staff with timely alerts to help avoid the most common causes of failure.
Full details of our SLA are available on request.
© GnR ( Scotland ) Ltd t/a Control Alt Delete